Customer promise
Shipping & returns
Shipping rates
| Destination | Flat rate | Free shipping | Typical delivery |
|---|---|---|---|
| New Zealand & Australia | $9.99 | Orders over $150 | 7–14 business days |
| Rest of the world | $24.99 | Orders over $250 | 10–20 business days |
Every order gets a confirmation email, and you can follow progress anytime on our Track Order page.
Taxes & duties
- NZ GST (15%) and AU GST (10%) are calculated and shown at checkout — no surprises on delivery.
- For other countries, local VAT/sales tax is applied at checkout where required.
- Some international orders may attract import duties set by your local customs — these are the buyer's responsibility.
Returns & exchanges
- 30-day returns — if it's not right, send it back within 30 days of delivery for a refund or exchange.
- Items must be unworn, unwashed and in original condition.
- Wrong size? We exchange for free — just cover return postage. Check our size guide on each product page before ordering.
- Damaged or faulty item? We'll replace it or refund you in full, including postage — photos help us fix it fast.
- To start a return, use the contact form or the chat concierge with your order ID.
Our guarantee
Shop with confidence: secure card checkout, GST handled for NZ & AU, tracked worldwide delivery and real support 7 days a week. If anything goes wrong with your order, Go Big Forever will make it right.